Terms and Conditions
Thanks for visiting my.mcvities.co.uk, we'll do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your personalised Jaffa Cakes
We wish to draw your attention to the following important points:-
The my.mcvities.co.uk website is for private consumers only and not open to company use.
my.mcvities.co.uk website is intended for audiences of 12 years and above; you should have your parents' consent if you are under 12. Intervino Ltd., reserves the right to request evidence of parental consent at any time.
Now for the legal bit...
- Trading details
- Ordering from us
- Prices and sales tax
- Changing or cancelling an order
- Returns and refunds
- Your privacy and security
- Use of the Website
These terms and conditions apply to the use of this website my.mcvities.co.uk (the “Website”). By visiting my.mcvities.co.uk or by placing an order, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety. If you do not agree to these terms and conditions, you must not use this Website
We may update or vary our terms and conditions from time to time, so please check this page for the latest version whenever you visit my.mcvities.co.uk. We can also update and vary the terms and conditions by notice on other pages of this Website.
You will be able to access most areas of my.mcvities.co.uk without registering your details with us. Other areas are only open to you if you register.
2. Trading details
Whenever you buy a product through this Website, you will be contracting with Intervino Ltd. a limited liability company incorporated in England and Wales under company number 05659462
Registered office: Lencraft Distribution Centre, Manby Road, Louth, Lincolnshire, United Kingdom, LN11 8HB
GB 0845 873 3868
IE +353 1695 0034
VAT registration number: 182708200
3. Ordering from us
3.1. Product description
We use our reasonable endeavours to make sure that every product on our website is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout. Intervino Ltd disclaims all representations and warranties that the content or information on this Website is accurate, complete, up to date or does not infringe the rights of any third party.
3.2. Placing your order
When you place an order with us (by choosing your names and completing our online checkout process), we will send you an order acknowledgement by email. This will detail the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order.
Our acceptance of your order only takes place when we dispatch it. A "purchase contract" between you and Intervino Ltd is therefore made at the point of dispatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.
From time to time, we may not be able to accept an order for the following reasons
- a. Where we cannot obtain authorisation for your payment
- b. If you do not meet any eligibility criteria set out in our terms and conditions
- c. If the order for personalised products contains reference to any copyrighted information where you have not obtained permission
We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.
3.3. Personalising your items
Personalisation can be done based on a limited number of names, Intervino Ltd. have no obligation to personalise above this list of names. Intervino Ltd aims to provide you with a fast, high-quality service, so any products you order are immediately
sent for production. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. We cannot refund items where the personalisation has been mis-spelt due to an error made by you.
3.4. Ordering multiple items
Multiple items can be ordered at the same time and will be dispatched on the same day.
You can pay for your goods using major credit or debit cards, or "PayPal"
4. Prices and VAT
All prices shown on the website include VAT at the prevailing rate if applicable. Specific details regarding VAT are outlined below:
4.1 Postage and packaging charges
For most items, prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage. In some cases, prices shown may include postage and packaging. If this is the case this will be clearly stated.
4.2. VAT Receipts
In most cases your order confirmation contains all the necessary information to constitute a simplified VAT receipt in line with the HMRC guidelines. However, should you require a Full VAT invoice, these are available upon request:
You can send your request via Contact us page; please allow up to 10 working days for these to be sent.
We know just how important it is that your goods arrive on time for that special occasion. During the order process, you will be notified of the dispatch dates and the expected timeframe for receiving your order. We will also make you aware of any delivery charges prior to the acceptance of your order.
Delivery times and charges will differ depending on which products you order. More details are set out below.
5.1. General dispatch information
- You will receive your order within 5 - 7 working days United Kingdom, Ireland 7 - 10 working days (working days, Monday to Friday)
- If any of the details you have given us in your delivery address are incorrect, we are not liable for any items that are not received.
We will dispatch your order via Royal Mail for United Kingdom and Ireland. You will be given tracking information via email once your order ships.
Please go to www.royalmail.com/track-your-item and enter your tracking number and postcode.
5.2. Delivery and postage
For United Kingdom there is a flat delivery fee of £2.50 for orders under the value of £9.50, and free delivery for orders of £9.50 and over.
Fore Ireland there is a flat delivery fee of £6.00 for all orders.
Please allow 5 – 7 working days for United Kingdom orders and 7 – 10 working days for Ireland (working days are Monday to Friday) from dispatch for your items to arrive. If your order hasn’t arrived after 7/10 days, PLEASE contact us by:
5.3. Circumstances Beyond Our Control
Neither we, nor any courier or carrier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions - such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.
6. Changing or cancelling an order
As we are supplying personalised product, please ensure you have checked all the details of your order before you complete the checkout process. If you need to modify your order, please contact our customer service team who will be happy to help, although modifications and alterations can only be carried out before 5pm on the day the order is placed. Emails are answered during business hours (9.00am – 5.00pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes, so we recommend calling us on GB 0845 873 3868, IE +353 1695 0034.
7. Returns and refunds
We always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.
7.1. Reporting a problem
If for any reason you are not happy with your order, please contact our Customer Service Team. Call GB 0845 873 3868, IE +353 1695 0034, or use our contact form, or email us at GB email@example.com, IE firstname.lastname@example.org. You will need to quote your order number, and the details of the problem.
We aim to acknowledge any complaint within 14 working days, (usually it takes 1-2 days) and will do our best to completely resolve it within 28 days. Should it be necessary, we will also advise you how to return your item.
7.2. Returning products and issuing refunds
Where an item is faulty, we will ask you to return it to us within three days of receipt. You can contact our Customer Service Team for our address details. Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with. Alternatively, we may offer to re-order or resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.
Refunds cannot be given if the fault is a result of your own actions such as product misuse or if the personalisation is mis-spelt .
8. Your privacy and security
We do not store credit card details.
Intervino Ltd is committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the Data Protection Act 1998.
8.1. How we use your contact information
The personal information you provide to us will include your contact details, payment card details and information about any recipients of products that you wish us to deliver products to.
Intervino Ltd will not sell or disclose any personal data to any third party unless required to do so by law.
Where a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received.
8.2. Securing your personal information
Intervino Ltd uses Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter, including your name, address, and the contents of your address book, is encrypted by secure server software before it is safely transmitted across the Internet. Our Customer Service Team will have access to this information.
8.3. Credit card transactions
We do not store credit card details. They are encrypted and are transferred securely to our Payment Service Provider, Worldpay, for immediate authorisation. Once we have received authorisation from the Payment Service Provider we will confirm your order.
9. Use of the Website
9.1. Intellectual Property
All text, software, graphics, page layouts, design and other material that is contained on the Website is protected by Intervino's or third party copyrights, trade marks, service marks, patents or other proprietary rights and laws. You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, license, sell or distribute in any way any of these intellectual property rights. McVitie's and McVitie's Jaffa Cakes are registered trademarks of United Biscuits (UK) Limited and used under licence.
9.2. Website content and service access
We will always try to ensure that my.mcvities.co.uk is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.
We exclude all representations, warranties, conditions and terms (whether express or implied) to the fullest extent permitted by law.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with your use of this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
These terms and conditions constitute the entire agreement in respect of the use of this Website and the items and services offered via this Website.
If any of these terms and conditions is found to be invalid this shall not affect the validity of the remaining provisions, which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
Only you and my.mcvities.co.uk shall be entitled to enforce these terms and conditions. No third party shall be entitled to enforce any of these terms and conditions whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the English Courts.