Security & Privacy

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.

Privacy

The information we learn from customers helps us personalise and continually improve your shopping experience. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers.

We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather:

Information You Give To Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our site, and communicating with you.

Automatic Information We Gather: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses our website. A number of companies offer utilities designed to help you visit websites anonymously. However, we will not be able to provide you with a personalised experience if we cannot recognise you but we want to make you aware that these tools exist.

This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following policy carefully to understand our views and practices regarding your personal information and how we will treat it, including what type of information is collected and tracked on the Website, how the information is used, and with whom the information is shared.

Uses made of the Information we collect

The personal information you provide on the Website will be used, amongst other things, for the following purposes:

  • To process your order (including payment authorisation).
  • To ensure that content from our Website is presented in the most effective manner for you and your computer.
  • To provide you with information, products or services that may be of interest to you.
  • To notify you about changes to our services.
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of   Intervino Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Site Security

While no data transmission over the Internet is 100% secure, the security of our system is very important to us. We seek to ensure that up-to-date data storage and security techniques are used to protect the personal information. All our employees and any third parties we engage to process the personal information are also obliged to respect the confidentiality of this personal information. The personal information is held on a secure online server utilising the Secure Socket Layer technology (SSL) standard.

We do not store credit card details

Your Rights

We have a legal obligation to ensure that the personal information is kept accurate and up to date. Please assist us to comply with this obligation by informing us of any changes to the personal information. You have the right to request details of the information we hold about you and to delete or rectify any inaccurate information about you by sending us a written request to :

Please state your full name and your address.
Intervino Limited, Intervino House, Lencraft Distribution Centre, Manby Road, Louth,
Lincolnshire, LN11 8HB.

Changes To Our Privacy Policy

We may amend this policy from time to time. If we make any substantial changes in the way we use personal information we will notify you by email or an announcement on the Website. You should check this page from time to time to ensure you are happy with any changes.

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